Impact of employee satisfaction with facilities on self-assessed productivity support
Journal of Facilities Management
ISSN: 1472-5967
Article publication date: 13 November 2019
Issue publication date: 20 November 2019
Abstract
Purpose
This paper aims to explore the relationship between satisfaction with buildings, facilities and services and perceived productivity support and to test whether the findings from a similar study of Batenburg and Van der Voordt (2008) are confirmed in a repeat study after 10 years with more recent data.
Design/methodology/approach
Data were traced from a database with data on user satisfaction and perceived productivity support. These data were collected through the work environment diagnostic tool WODI light. The data include responses from 25,947 respondents and 191 organisations that have been analysed by stepwise multiple-regression analyses.
Findings
In total 38% of the variation of office employees’ satisfaction with support of productivity can be explained by employee satisfaction with facilities, the organisation, current work processes and personal- and job-related characteristics. The most important predictor of self-assessed support of productivity is employee satisfaction with facilities. In particular, psychological aspects, i.e. opportunities to concentrate and to communicate, privacy, level of openness, and functionality, comfort and diversity of the workplaces are very important. The findings confirm that employee satisfaction with facilities correlates significantly with perceived productivity support. Other factors that are not included in the data set, such as intrinsic motivation, labour circumstances and human resource management may have an impact as well.
Originality/value
This research provides a clear insight in the relation between employee satisfaction with facilities and the perceived support of productivity, based on survey data collected over almost 10 years in 191 organisations.
Keywords
Acknowledgements
The authors thank the Center for People and Buildings for their willingness to share their dataset, Luuk Ypma for the first data-analyses of the repeat study, and the reviewers for their valuable comments on the first draft of this paper.
Citation
Groen, B., van der Voordt, T., Hoekstra, B. and van Sprang, H. (2019), "Impact of employee satisfaction with facilities on self-assessed productivity support", Journal of Facilities Management, Vol. 17 No. 5, pp. 442-462. https://doi.org/10.1108/JFM-12-2018-0069
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited