User recommendation in online health communities using adapted matrix factorization

Abstract

Purpose

Online health communities (OHCs) are platforms that help health consumers to communicate with each other and obtain social support for better healthcare outcomes. However, it is usually difficult for community members to efficiently find appropriate peers for social support exchange due to the tremendous volume of users and their generated content. Most of the existing user recommendation systems fail to effectively utilize the rich social information in social media, which can lead to unsatisfactory recommendation performance. The purpose of this study is to propose a novel user recommendation method for OHCs to fill this research gap.

Design/methodology/approach

This study proposed a user recommendation method that utilized the adapted matrix factorization (MF) model. The implicit user behavior networks and the user influence relationship (UIR) network were constructed using the various social information found in OHCs, including user-generated content (UGC), user profiles and user interaction records. An experiment was conducted to evaluate the effectiveness of the proposed approach based on a dataset collected from a famous online health community.

Findings

The experimental results demonstrated that the proposed method outperformed all baseline models in user recommendation using the collected dataset. The incorporation of social information from OHCs can significantly improve the performance of the proposed recommender system.

Practical implications

This study can help users build valuable social connections efficiently, enhance communication among community members, and potentially contribute to the sustainable prosperity of OHCs.

Originality/value

This study introduces the construction of the UIR network in OHCs by integrating various social information. The conventional MF model is adapted by integrating the constructed UIR network for user recommendation.

Citation

Yang, H. and Gao, H. (2021), "User recommendation in online health communities using adapted matrix factorization", Internet Research, Vol. 31 No. 6, pp. 2190-2218. https://doi.org/10.1108/INTR-09-2020-0501