Phenomenology for hospitality: theoretical premises and practical applications
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 25 September 2018
Issue publication date: 20 November 2018
Abstract
Purpose
This paper aims to illuminate the possibilities of phenomenology in hospitality, enriching methodological rigor necessary to study holistic experiences, which are increasingly recognized as a central component of hospitality businesses.
Design/methodology/approach
It first presents the main tenets of phenomenology, along with its two orientations (descriptive and hermeneutic) and three associated methods (descriptive phenomenology, hermeneutic phenomenology and interpretive phenomenological analysis). Second, it undertakes a critical review of post-2010 hospitality and tourism phenomenological studies. Third, the author focuses on Giorgi’s phenomenological method in psychology and illustrates the main methodological aspects with the data gathered for the study on the user experience of hotel smartphone apps. Finally, it discusses challenges and suggests prospective areas for hospitality phenomenological research.
Findings
Phenomenology can address a variety of subjects in hospitality, ranging from hospitality guests and workers to business owners, entrepreneurs and members of larger communities.
Originality/value
For the academic audience, the paper demystifies philosophically rich methodology of phenomenology by highlighting its methodological aspects and practical applications. It also hopes to contribute to practitioners’ greater appreciation of phenomenological knowledge of lived experiences.
Keywords
Acknowledgements
The author would like to thank Dr Soey Lei for supplying data for this article.
Citation
Kirillova, K. (2018), "Phenomenology for hospitality: theoretical premises and practical applications", International Journal of Contemporary Hospitality Management, Vol. 30 No. 11, pp. 3326-3345. https://doi.org/10.1108/IJCHM-11-2017-0712
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited