Demystifying the link between knowledge management capability and innovation ambidexterity: organizational structure as a moderator
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 13 September 2022
Issue publication date: 14 October 2022
Abstract
Purpose
This study examines the relationship between knowledge management (KM) capability and innovation ambidexterity, and their subsequent influence on firm performance. It also investigates whether organizational structure – in terms of connectedness and centralization – helps to develop a suitable context that either hinders or catalyzes the effectiveness of KM capability in predicting innovation ambidexterity.
Design/methodology/approach
Data were collected from 336 manufacturing organizations in Pakistan using a random sampling technique. Partial least square-based structural equation modelling (PLS–SEM) was employed to analyze the data.
Findings
Results reveal that KM capability is positively linked with innovation ambidexterity and firm performance. Innovation ambidexterity positively mediates the link between KM capability and firm performance. Connectedness positively moderates the association between KM capability and innovation ambidexterity. However, centralization negatively moderates the link between KM capability and innovation ambidexterity.
Research limitations/implications
This research offers theoretical insights into when and how KM capability is effective in prompting performance through innovation ambidexterity by creating a suitable context.
Practical implications
The study indicates that innovation may develop in an ambidextrous manner in an organization as long as the organization is proficient in creating a suitable context, i.e. structure to support it. Organizations should strive to develop sustained KM capabilities because these are seminal for enabling the challenging task of exploiting existing resources for innovation while also tapping on new opportunities for explorative breakthroughs.
Originality/value
This research contributes to a novel understanding regarding the importance of KM capability in fostering manufacturing organizations to engage in ambidexterity by creating a suitable context where optimal amount of each form of innovation activities is calibrated using KM capability.
Highlights
Knowledge management capability is crucial for simultaneous exploitation and exploration of innovation
Innovation ambidexterity (i.e. simultaneous exploitation and exploration of innovation) fosters firm performance
Innovation ambidexterity mediates the positive effect of knowledge management capability on firm performance
Connectedness strengthens the relationship between knowledge management capability and innovation ambidexterity
Centralization weakens the effect of knowledge management capability on innovation ambidexterity
Innovation can be developed in an ambidextrous way in organizations as long as organizations have knowledge-based competencies and proficient in creating suitable context
Keywords
Citation
Shafique, I., Kalyar, M.N., Shafique, M., Kianto, A. and Beh, L.-S. (2022), "Demystifying the link between knowledge management capability and innovation ambidexterity: organizational structure as a moderator", Business Process Management Journal, Vol. 28 No. 5/6, pp. 1343-1363. https://doi.org/10.1108/BPMJ-11-2021-0713
Publisher
:Emerald Publishing Limited
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