Information systems and benchmarking in the credit scoring industry

Abstract

The credit scoring industry has been concerned with the efficiency of scoring‐levels of bad rate, amount of loan losses. Very little concentration, however, has been given to the effectiveness of scoring. Presents the principles of the total quality management model and how the components therein can be explored in an attempt to improve effectiveness. Benchmarking is presented as a method of communicating these components.

Citation

Leonard, K.J. (1996), "Information systems and benchmarking in the credit scoring industry", Benchmarking for Quality Management & Technology, Vol. 3 No. 1, pp. 38-44. https://doi.org/10.1108/14635779610112449